Refund and Returns Policy

Overview

Refund and Returns Policy for E-book Selling Website

At Ebook Gyan, customer satisfaction is our top priority. We aim to provide a smooth and transparent experience for every purchase. Please read our refund and returns policy carefully to understand the terms and conditions related to refunds.

Refund Policy

1. Eligibility for Refunds:

• Refunds are only applicable in cases where there is a technical issue that prevents the eBook from being downloaded or accessed.
• If the wrong eBook has been delivered, a refund or replacement will be provided.

1. Non-Refundable Items:

• Due to the digital nature of eBooks, we do not offer refunds for products that have been successfully downloaded or accessed.
• Refunds are not granted for change of mind, incorrect selection, or customer dissatisfaction with the content.

1. How to Request a Refund:

• If you encounter an issue, contact our customer support at Pankajrawat8888@gmail.com within 7 days of purchase with your order details and a description of the issue.
• Our team will review your request and respond within 3 business days.

Returns Policy

Since eBooks are digital files, returns are not applicable. If you face issues with access or delivery, please reach out to us for support, and we will be happy to assist you.

Exceptions

We reserve the right to refuse refund requests if there is evidence of abuse of our policy, such as excessive or fraudulent refund claims.

Need Assistance?

If you have any questions or need further help, feel free to contact our support team at Pankajrawat8888@gmail.com. We are committed to ensuring a hassle-free experience for all our customers.

This policy is effective from 15-10-2024. By purchasing from our website, you agree to the terms outlined in this Refund and Returns Policy.